Refund policy

We want you to be satisfied with your LeisureNest purchase. If you need help with an order, contact us before sending anything back.

Return Requests
Return requests must be submitted within 30 days of delivery. To be eligible for a return, the item should be unused, in its original condition, and include any original packaging and accessories.

Returns must be approved before shipment. Do not send a return to the original shipping address unless we specifically instruct you to do so.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery and include your order number plus clear photos or video showing the issue. We will review the claim and provide the appropriate next step.

Return Shipping
Return shipping costs are the customer's responsibility for approved buyer-remorse returns unless otherwise stated. If we confirm that an item arrived damaged, defective, or incorrect, we will provide instructions for resolution.

Refunds
Approved refunds are issued to the original payment method after the return is received and reviewed, or after an eligible damage or fulfillment claim is approved. Your financial institution may require additional time to post the refund.

Non-Returnable Items
Items that have been used, altered, damaged after delivery, or returned without approval may not be eligible for a refund. Certain clearance, final-sale, or hygiene-sensitive items may also be non-returnable when identified as such on the product page.

Order Cancellations
If you need to cancel an order, contact us as quickly as possible. We will try to stop fulfillment, but cancellation is not guaranteed once processing has begun.

Contact
Email: support@leisurenests.com